Privacy policy

Last updated: June 29, 2026

Muskoka Fire Pits Inc. ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, submit a custom request, or contact us.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Billing information
Pickup or delivery information
Order history
Custom engraving or custom fire pit requests
Communications submitted through contact forms, email, or phone
Device, browser, and website usage information collected through cookies and analytics tools

How We Use Your Information

We use your information to:

Process and fulfill orders
Arrange pickups and deliveries
Respond to customer inquiries
Process custom orders and engraving requests
Communicate regarding your order status
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with legal and tax obligations

Payment Processing

Payments are securely processed through Shopify Payments and other approved payment providers. Muskoka Fire Pits Inc. does not store complete credit card information.

Cookies and Analytics

Our website uses cookies and similar technologies to:

Operate and improve website functionality
Remember customer preferences
Analyze website traffic and performance
Improve customer experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

Shopify
Payment processors
Shipping and delivery providers
Website hosting and analytics providers
Government agencies when required by law

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain customer information only as long as necessary to fulfill orders, provide customer support, maintain business records, and comply with legal requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by applicable law. To make a request, please contact us using the information below.